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Food Hotlines: Contact Information1
Amy Simonne2This publication lists telephone and Web site addresses for food-related businesses:
- Appliances/Equipment/Cookware
- Baby Food/Formula
- Beverages
- Convenience Foods
- Dairy
- Eggs
- Fruits and Vegetables
- Meat and Poultry
- Miscellaneous (Food Preparation Aids and Cleansers)
- Nuts
- Preserving/Canning
- Seafood
- Seasonal (Turkey Preparation)
- Organizational Hotlines:
--American Association of Family and Consumer Sciences
--Cancer Information Service
--American Dietetic Association
--American Institute for Cancer Research
--Consumer Product Safety Commission
- Pesticide Information Center at Oregon State U.
Tables
Table 1. Appliances/Equipment/Cookware
Company
Phone # & URL
Hotline
Hours (ET)
Days
Amana®
1-800-843-0304
8:00am-4:30pm
M-F
Braun®
1-800-272-8622
8:30am-7:00pm
M-F
Frigidaire®
1-614-792-2153
24hrs
7 days
General Electric
1-800-626-2000 http://ge.com/en/product/home/appliance.htm
24hrs
7 days
Kelvinator
1-800-323-7773
24hrs
7 days
Mirro Company
1-800-558-7797 (includes Foley)
8:00am-4:30pm
M-F
Panasonic
1-800-211-7262
9:00am-9:00pm
7 days
Wearever
1-800-527-772
8:30am-5:30pm
M-F
Tappan®
1-614-792-2153
8:00am-6:00pm
7 days
Weber-Stephen Products
1-800-446-1071
10:00am-6:00pm
M-F
Whirlpool Corp.
1-800-253-1301
24hrs
7 days
White-Westinghouse®
1-614-792-2153
8:00am-6:00pm
M-F
Hotpoint®
1-800-626-2000
24hrs
7 days
KitchenAid®
1-800-541-6390
24hrs
7 days
Sears
http://www.sears.com
24hrs
7 days
Company
Phone Number & URL
Hotline
Hours(ET)
Days
Beech-NutŪ 1-800-523-6633
9:00am-8:00pm
M-F
Gerber 1-800-443-7237
24 hrs
7 days
H.J. Heinz Foods 1-800-USA-BABY
8:15am-4:30pm
M-F
Company
Products
Phone Number & URL
Hotline
Hours (ET)
Days
Coca-Cola Company
All Coca-Cola brands fact sheets
1-800-438-2653
8:30am-7pm
M-F
Coca-Cola Company
Minute Maid® brands Hi-C®, Barcardi® mixes, 4-Alive®, Bright and Early®
1-800-888-6488
8am-4pm
M-F
Coors Brewing Co.
Coors® brews, Zima® Keystone®, Killians®
1-800-642-6116
9am-6pm
M-F
Kraft Foods
General Foods® International Coffees®
http://www.kraftfoods.com
24hrs
7 days
Kraft Foods
Gevalia®
http://www.gevalia.com/gevalia/index.jsp
24hrs
7 days
Kraft Foods
Maxwell House®, Sanka®
http://web.kraftfoods.com
24hrs
7 days
Nestlé
Nescafé®, juices, ready-to-drink products, Nestea®, quick drink mixes, Carnation®
1-800-637-8539
8:30am -8pm 11am-3pm
M-F Sat
Pepsi-Cola Company
Pepsi beverages, Slice and Mountain Dew
1-800-433-2652
9:00am-6pm
M-F
Procter & Gamble
Folgers, Millstone, Sunny Delight
1-800-543-7276
9:00am-6pm
M-F
US Environmental Protection Agency (EPA)
Safe Drinking Water Hotline; drinking water regulations
1-800-426-4791
9:00am-5:30pm
M-F
Windsor Vineyards
Wine and wine-making
1-800-862-4910
8:00am-5:00pm
M-F
Company
Products
Phone Number & URL
Hotline
Hours (ET)
Days
Campbell Soup Co.
Campbell's®, Swanson®, Franco-American® Prego®, V8®, Pace®,
1-800-257-8443
9:00am-4:30pm
M-F
ConAgra Foods, Inc.
Healthy Choice®, Patio®, Armour®
1-800-722-1344
9:00am-4:00pm
M-F
Hormel Foods
Hormel®,.Dinty Moore®, Spam®, Mary Kitchen®, Top Shelf® products
1-800-533-2000 http://www.hormel.com/home.asp
7:00am-4:00pm
M-F
Kraft Foods
Lunchables®
1-800-722-1421
10:00am-6:00pm
M-F
Oscar Mayer®
Processed meats
1-800-222-2323
10:00am-6:00pm
M-F
Pillsbury®
Jenos®, Totinos® pizza,
1-800-767-4466
9:00am-7:00pm
M-F
Company
Products
Phone Number & URL
Hotline
Hours (ET)
Days
Cumberland Packing Corp.
Butter Buds
1-800-231-1123
9:00am-5:00pm
M-F
General Mills
Yoplait® yogurts
1-800-967-5248
8:30am-6:30pm
M-F
Kraft Foods
Cultured cheese products
1-800-323-0768
9:00am-5:00pm
M-F
Land O Lakes, Inc.
Land O' Lakes® dairy products
1-800-328-4155
8:30am -12:00pm
M-F
Company
Products
Phone Number & URL
Hotline
Hours (ET)
Days
ConAgra Foods, Inc. .
Egg Beaters®
1-800-932-7800
9:00am-5:00pm
M-F
Table 7. Fruits and Vegetables
Company
Products
Phone Number & URL
Hotline
Hours (ET)
Days
Bland Farms
Vidalia sweet onions
1-800-843-2542 http://www.sweetonionexpress.com
9:00am- 10:00pm
M-Sat.
Dole Food Company
Dole® fruits, vegetables, juices, frozen fruit bars, sorbet
1-800-232-8800
8:00am- 3:00pm
M-F
Grandma's Fruitcakes
Fruitcakes, confections, nuts
1-800-228-4030
8:00am- 5:00pm
M-F
Harry and David®
Fruits, candies, gift baskets
1-800-345-5655 (Customer Service) 1-800-547-3033(Orders) (24hrs)
6:00am- 6:00pm
M-F
Brooks Tropicals, Inc.
Tropical fruits, vegetables
1-800-327-4833 http://www.brookstropicals.com
9:00am- 6:00pm
M-F
Green Giant® (Pillsbury®)
Green Giant®, Le Sueur®
1-800-999-9996
9:00am- 6:00pm
M-F
Sunkist Growers, Inc.
Juices and fruits except limes
http://www.sunkist.com
8:30am- 5:00pm
M-F
Company
Products
Phone Number & URL
Hotline
Hours (ET)
Days
Chieftain Wild Rice Co. Wild rice blends, grains, pastas
1-800-262-6368 http://www.chieftainwildrice.com
8:00am-5:00pm
M-F
General Mills, Inc Betty Crocker®
1-800-328-6787
9:30am-6:30pm
M-F
General Mills, Inc
General Mills cereals, Gold Medal® flour, Bisquick®
1-800-328-11144
8:30am-6:30pm
M-F
New Frontier Foods, LLC
Fruit & Vegetable tablets
1-949-718-2022 http://www.newfrontierfoods.com
24hrs
7 days
Company
Products
Phone Number & URL
Hotline
Hours (ET)
Days
Best Kosher Foods Best's Kosher®, Oscherwitz®, Shofar®, and Sinai Kosher meats
1-773-650-5900
8:00am-5:00pm
M-F
Bob Evans Farm, Inc. Sausage
1-800-272-PORK
8:00am-5:00pm
M-F
Eckrich
Meats, including smoked sausage and processed meats.
1-800-324-7424
9:30am-5:30pm
M-F
Empire Kosher
Kosher poultry
1-800-EMPIRE4
8am-4pm
M-F
Heavenly HamTM
Hams and turkeys
1-800-845-4267
10:00am-5:00pm
M-F
Hillshire Farm and Kahn's
Hillshire Farm® and Kahn's meats.
1-800-543-4465
7:30am-5:00pm
M-F
Kroger
Meat preparation tips
1-800-632-6900
9:00am-5:30pm
M-F
Omaha Steaks lnternational
Beef, lamb, fish, and poultry
1-800-228-9872
10am-10pm 10am-7pm
Noon-7pm
M-F Sat.
Sun.
Pork Information Bureau
Pork products
1-800-937-PORK
24 hrs
7 days
USDA Meat and Poultry Hotline
Questions relating to foodborne illness and reading food labels.
1-800-535-4555
10am-4pm
M-F
Company
Products
Phone Number & URL
Hotline
Hours (ET)
Days
Alberto-Culver Mrs. Dash, Molly McButter, Papa Dash
1-800-622-DASH
9:00am-5:00pm
M-F
American Home Foods Pam cooking spray
1-800-PAM-4YOU
9:00am-5:00pm
M-F
Arm & Hammer®
Carpet deodorizer, cat litter, toothpaste, baking soda
1-800-524-1328
9:00am-5:00pm
M-F
S.C. Johnson & Son, Inc.
Cleaners, Saran® and Ziploc® storage products
1-800-428-4795
8:30am-4:30pm
M-F
Nabisco
Fleischmann's Yeast Baker's Hotline
1-800-777-4959
10am-8pm
M-F
Hershey's Foods Corp.
Pudding, Hershey's® hot fudge topping, Reeses® products
1-800-468-1714
9:00am -4:00pm
M-F
McCormick® & Co.
Spices
1-800-632-5847
9:30am -5:30pm
M-F
NutraSweet Co.
NutraSweet ®
http://www.nutrasweet.com
24 hrs
7 days
Merisant/Equal®
Equal®
http://www.equal.com
8am-5pm CT
M-F
Procter & Gamble
Pringles®
1-800-543-7276
9:00am-6:00pm
M-F
J.M. Smuckers
Crisco®, Jif®, Smucker's jams, jellies, and preserves
http://www.smuckers.com
7 days
Cumberland Packing Corp.
Sweet'N Low
1-800-221-1763
9:00am-5:00pm
M-F
Stadt Corp.
Sweet One sweetener
1-800-544-8610
9:00am-5:30pm
M-F
Virginia Dare
Food flavoring (extracts)
1-800-847-4500
9:30am-4:30pm
M-F
Company
Phone Number & URL
Hotline
Hours (ET)
Days
Dole Food Co., Inc 1-800-232-8800
11:00am-8:30pm
M-F
Company
Products
Phone Number & URL
Hotline
Hours (ET)
Days
Kraft/ General Foods Caro, Slimset, Sure Jell and Sure Jell light, & Ever Fresh
1-800-431-1001
9:00am-4:00pm
M-F
Alltrista Ball®, Kerr® lids, jars, pectin
1-800-428-8150
7:30am-4:30pm
M-F
Dacus Food Group
Home canning products
1-800-647-8170
9:00am-8:00pm
M-F
Company
Phone Number
Hotline
Hours (ET)
Days
Gorton's Fish
1-800-222-6646
8:00am-5:30pm
M-F
Kroger Foods
1-800-632-6900
9:00am-5:30pm
M-F
Louis Kemp
1-800-422-1421 1-800-522-1421 (recipes only)
9:00am-6:00pm
M-F
Legal Seafood
1-800-EAT-FISH
9:00am-5:00pm
M-F
Company
Phone Number
Hotline
Hours (ET)
Days
Butterball® Turkey Talk-Line
1-800-288-8372 (English and Spanish) 1-800-782-9605 (Hearing Impaired)
http://www.conagrafoods.com/brands/index.jsp
November -December
7 days
Land O Lakes, Inc.
1-800-328-4155
10am-4:30pm 9:00am-4:30pm
M T-F
Reynolds Turkey Information Line
1-800-745-4000
24 hrs
7 days
Company
Products
Hotline
Hours (ET)
Days
American Association of Family and Consumer Sciences
1-800-424-8080
9:00am-5:30pm
M-F
American Dietetic Association 1-800-877-1600
9:00am-4:30pm
M-F
American Institute for Cancer Research
1-800-843-8114
9:00am-10pm 9:00am-5:00pm
M-Th F
Cancer Information Service (a program of the National Cancer Institute)
1-800-422-6237
9:00am-4:30pm
M-F
Consumer Product Safety Commission
1-800-638-2772
24hrs
7 days
Pesticide Information Center at Oregon State University
1-800-858-PEST
9:30am-7:30pm
M-F
Footnotes
1. This document is FCS 8466, one of a series of the Department of Family, Youth and Community Sciences, Florida Cooperative Extension Service, Institute of Food and Agricultural Sciences, University of Florida. First published: December 1997. Revised: January 2006. Please visit the EDIS Web site at http://edis.ifas.ufl.edu2. Amy Simonne, Ph.D., assistant professor, Department of Family, Youth and community Sciences, Cooperative Extension Service, Institute of Food and Agricultural Sciences, University of Florida, Gainesville, 32611.
Disclaimer: Between consolidations within the food-related and household appliances industries, the centralization of brand Web sites, and the disappearance of some famous brand names, this list was as current as possible as of February 1, 2006.The use of trade names in this publication is solely for the purpose of providing specific information. UF/IFAS does not guarantee or warranty the products named, and references to them in this publication does not signify our approval to the exclusion of other products of suitable composition.
The Institute of Food and Agricultural Sciences (IFAS) is an Equal Opportunity Institution authorized to provide research, educational information and other services only to individuals and institutions that function with non-discrimination with respect to race, creed, color, religion, age, disability, sex, sexual orientation, marital status, national origin, political opinions or affiliations. For more information on obtaining other extension publications, contact your county Cooperative Extension service.
U.S. Department of Agriculture, Cooperative Extension Service, University of Florida, IFAS, Florida A. & M. University Cooperative Extension Program, and Boards of County Commissioners Cooperating. Larry Arrington, Dean.
Copyright Information
This document is copyrighted by the University of Florida, Institute of Food and Agricultural Sciences (UF/IFAS) for the people of the State of Florida. UF/IFAS retains all rights under all conventions, but permits free reproduction by all agents and offices of the Cooperative Extension Service and the people of the State of Florida. Permission is granted to others to use these materials in part or in full for educational purposes, provided that full credit is given to the UF/IFAS, citing the publication, its source, and date of publication.