Publications

• Customer Complaints and Types of Customers
• Business Retention and Expansion (BRE) Programs: Approaches to BRE Programs
• Effective Oral Communication for Sales Presentations
• Business Retention and Expansion (BRE) Programs: Characteristics of Successful BRE Programs
• Telecommuting as a True Workplace Alternative
• Using Property Layout to Make a Sale in the South Florida Nursery Industry
• Business Retention and Expansion (BRE) Programs: Making Your (Power) Point
• Satsuma Mandarin Budget and Profitability Analysis for North Florida
• Top Sellers: Characteristics of a Superior Salesperson
• Business Retention and Expansion (BRE) Programs: Preparing a Written Report of Survey Findings and Recommendations
• What Business Winners Do Right, Where Business Losers Go Wrong
• How to Effectively Reduce Sales Call Reluctance
• Economics of the Organic Food Industry in Florida
• The Electronic Logging Device Mandate and Costs for Refrigerated Citrus
• A Manager's Role in Obtaining a Fair Day's Work for a Fair Day's Pay—Part I
• Business Retention and Expansion (BRE) Programs: Developing a Business Retention and Expansion Survey
• Obtaining Referrals to Increase Sales
• Financial Management: Important Generalizations
• How to Listen Effectively
• Developing SMART Goals for Your Organization
• Providing a Motivational Environment with Proper Associate Recognition
• The Role of Monetary and Nonmonetary Incentives in the Workplace as Influenced by Career Stage
• Creating a Positive Workplace for Your Associates
• Leadership Principles for Today's Residential Real Estate Brokers
• A Brief History of the Sales Environment
• Selling Yourself: A Guide to Writing Effective Resumes
• Empowering Kennel Associates at Veterinary Practices: Win-Win Strategies for Management and Employees
• Business Retention and Expansion (BRE) Programs: Conducting Successful Business Retention and Expansion Visits
• Using Prospecting to Expand Your Customer Base
• A Manager's Role in Obtaining a Fair Day's Work for a Fair Day's Pay—Part II
• Reservists Called to Active Duty and the Effect on Human Resource Management
• Business Retention and Expansion (BRE) Programs: Responding to Business Concerns
• Recognizing Average Associates
• Understanding Conflict in the Workplace
• Understanding Motivation: An Effective Tool for Managers
• Diversity in the Workplace: Benefits, Challenges, and the Required Managerial Tools
• Managerial Feedback, Associate Performance, and Eleven Positive Feedback Rules
• Transformational Leadership: The Transformation of Managers and Associates
• The Associate's Role in Delivering a Fair Day's Work for a Fair Day's Pay
• Frequently Asked Questions for Small Business Start-Ups
• Managing Conflict in the Workplace
• Business Retention and Expansion (BRE) Programs: Measuring Success in Your BRE Program
• How to Create an Effective Sales Presentation
• Managing Time in the Workplace
• Associates and Motivation
• A Beginner's Guide to Selling Thoroughbred Horses in a Public Auction Setting
• Strategic Marketing Management: Building a Foundation for Your Future
• Building Teamwork and the Importance of Trust in a Business Environment
• Business Retention and Expansion (BRE) Programs: Why Existing Businesses Are Important
• Las Tendencias Más Importantes en Dirigir Cambios en el Sistema de Alimentos en los Estados Unidos
• Demonstrating Personal Competitive Advantage in a "Rightsizing" Environment
• Agritainment: A Viable Option for Florida Producers